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Dumpster Hotel - Report on Customer Complaints 2005Re : Unusually high tailor of node complaints for the yearFrom : Deputy Manager SmithTo : general Manager JonesOver the last year the Dumpster Hotel has received an unusually high number of customer complaints . These complaints were either written on customer comment card , or reported directly to the Deputy or oecumenical Manager . Specifics are as followsHousekeepingJan . 15 Dirty linens upon guest arrival in agencys 20 21Jan . 21 Linens non changed unbrokenly over family of guest stayApr . 1 lymph gland disliked dycor in dwellAug . 17 Insects found in overt rest room on firstborn floorActionsWashers and dryers were cleaned to improve functionQuality assurance standards were discussed with hold staffDycor complaint relayed to corporatePest control called for insectsRecommendationsSchedule uniform cleaning and maintenance of wash drawing appliancesImprove initial instruction of housekeeping staff schedule refresher course meetingsRestaurantJan . 5 Limited menu in restaurantFeb . 28 disrespectful waiterFeb . 28 Angry voices from kitchenFeb . 28 considerable wait for room serviceFeb . 28 Waiter Dirty (12 complaintsJan . 8-Dec . 21 Crockery non washed right (34 complaintsActionsLimited menu complaint relayed to corporateClearly Feb . 28 was not a nigh day in the restaurant . handling with manager on business determined the restaurant was utterly staffed and the cook had an ongoing argument with one waiter , which finally erupted in a fight . Unfortunately the MOD was remaining with no resource but to dismiss the waiter and de end the cook for 2 weeksDishwashing protocol discussed with dishwashers . Sanitizers put in for cautionary maintenanceRecommendationsImprove hiring procedures for restaurantImprove training and fulf il refresher training for restaurant staffSc! hedule regular maintenance for sanitizersMaintenance /SecurityMar . 2 Lights in pool area not workingApr .

10 shower stall in rooms 19 20 coldJune 14 store closed too earlyJune 30 TV not working in room 2August 2 innate phones not workingAugust 19 TV not working in rooms 12 20Sept . 26 Shower in room 12 coldDec . 31 Non residents using residents exceptActionsLightbulbs replaced-no other issues notedCircuit repaired to water smokings in 19 20 - no other issues notedGarage attendant leftover without permission or replacement and was dismissedTelevisions in 2 , 12 and 20 were replacedContractor was called in to repair internal phone linesWater heater in room 12 replacedSecurity on duty reprimanded for cease incidentRecommendationsImprove hiring and training proceduresImprove signage in residents bar areaBarFeb . 14 piddling measures in bar (2Feb . 14 Barman drunk on duty (2Feb . 14 Long wait for service at bar (6Feb . 14 wine-colored watered down (2Feb . 21 Short measures in bar (3Feb . 21 Barman drunk on duty (2Feb . 21 Long wait for service at bar (4Feb . 21 Bar closed early (7Dec . 31 Music in bar too loud (6Dec . 31 Non residents using residents barActionsBartender on duty Feb . 14 was written up for complaints . When...If you want to induct a full essay, order it on our website: OrderEssay.net

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