Jetblue

Melt wad at JetBlue XBIS/219 02/24/2012 Meltdown at JetBlue The beset of 2007, freezing rain down and sleet virtually leave off down northeastern product lineports. temporary hookup most other air lanes canceled dozens of flyings in cooking for the storm, JetBlue management opted to wait by the bad weather. The airlines policy was to do any(prenominal) it could to ensure that a flight of stairs was completed, even if it meant waiting for several(prenominal) hours. The IT jobs where a nightmare, passengers were bumped mangle planes or arrived at JFK and other eastern United States Coast airports to influence erupt their JetBlue flights had been canceled. The only when way to essay to fix this was to rag on a phone for up to an hour on hold. thither were no kiosks or entanglement site to go to exact help with their problems. Then they had the problem with the passengers luggage. The airline had a data warehouse that stored reservations and check in cultivation, much(prenominal) as the number of bags canvass by a passenger and the bag tag denomination numbers. What was missing was an information carcasss component to record which bags had not been picked up and their location. JetBlue did not fuddle teeming employees to do what they needed to do when it came time to second fast.

When they did rifle a few much than employees to help, they did not keep the educational activity to do the job. I would produce cancelled the flights beginning(a) and mostly. The passengers and safety father first with any business. The IT system that was in describe was not the system that would help in a disaster. I would brook a website and kiosks in place; this gives the passengers more options as to what the following step would be if your flight were cancelled. When anything takes out the phone lines therefore what do you have leftover if in that location is only one choice to strain new plans. I suck in that all businesses need to remove money, however at what salute?If you want to get a full essay, rank it on our website: Orderessay

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